For every order, there is a shipping fee of $25 per product. We ship everywhere in Canada, within 3 to 7 business days, depending on the destination. This period starts on the day the order is shipped.
In case of a preorder, the products will be sent once they’re ready, which usually takes from two to six weeks. You’ll see a “sent before” date on our website before buying. You’ll also see it on your confirmation email after you’ve completed your purchase.
It is not possible to pick up orders at this time. All our products are shipped from our supplier’s warehouse in Ontario.
Neither our Montreal office nor Aqua Marina’s facilities are open to the public. If you have any problems, please do not travel to these. Instead, contact us using our “Contact” page.
You have 30 days from the moment you receive your order to ask for a return or refund. If your return/refund request is accepted, you’ll receive a return label by email. You will not have to pay anything.
Refunds will be processed once we receive the item. It must be in the same condition and packaging as it was when you received it. If it is not the case, you will not be refunded.