FAQ

Each iSUP is delivered inside its backpack, along with its accessories. The set will be transported by one of our delivery services and of course protected inside a box.

The delivery time is four to eight working days, depending on the destination. At the time of shipment, you will receive a confirmation email, inside which you will find the tracking number of your package.

To learn more, visit our Delivery Policy Page.

Unfortunately, pickups are not available at this time. We are working to make this option available as quickly as possible.

Note that both our Montreal offices and our supplier's facilities, located in Ontario, are not open to the public. Please do not attend.

Each set of iSUP contains at least:

- iSUP board

- Backpack

- Double action pump

- A fin

- Paddle

In addition, depending on your choice, other accessories might be added:

- One or two paddle

- Safety strap

- Additional fin

- Additional pump

To find out which accessories are included in the iSUP set you covet, visit the item’s page.

A SUP is a stand up paddle. When you add an "i" in front, it stands for inflatable. The difference between SUP and iSUP is therefore that the SUP is a rigid paddle board while the iSUP is an inflatable paddle board.

In Canada, the iSUP is considered a marine craft. You are therefore legally required to wear a life jacket suitable for your height and weight, even when swimming next to your iSUP.

Even if it doesn't make great Instagram photos, the safety jacket could save your life. This is why BONVIBE strongly recommends that you always wear a flotation device that is suitable for your height and weight, even if you are using your iSUP in a swimming pool.

While our boards are all very versatile and fun to navigate, some will suit you more than others. Several points should be considered before finalizing your choice:

- Your weight and height

- Your experience in SUP / iSUP and other marine craft

- The type of activities you want to do with your iSUP (wandering, yoga, fitness, races, long distances, surfing, with children, etc.)

- Who will use the board (only you or with friends, children, an animal?)

- Type of body of water you navigate (will you always go on a calm lake or sometimes on a beach with lots of waves?)

To help you even more in choosing your board, we suggest you read this article from our blog (LINK). Otherwise, you can also write us a short email at hello@bonvibe.ca! 

The length of a board will mainly have an impact on its speed and handling.

A longer board will slide more easily on the water, which will make it faster. However, it will be less reactive and therefore more difficult to handle.

Conversely, a shorter board will slide less on the water, but will be more responsive. Thus, it will be slower, but easier to handle.

The thickness of a board will mainly have an impact on its flotation. The thinner the board, the less it will float. Even some ultra thin boards (like the iSUP surf) are totally submerged when not on a wave. These boards will therefore be less efficient in shallow water. In addition, they might break more easily in a river with a lot of current and rocks, since it will be more likely to rub against it.

With that in mind, you probably guessed that a thicker board will float more, which will make it very useful in shallow or rocky water.

The volume of the board will mainly have an impact on the weight it can support.

Thus, the higher the volume a board has, the greater its payload will be. The simplest rule for a beginner using an all-around board is this: for every pound that the board will have to support, one liter of volume will be needed. So a beginner who weighs 220 lbs will need a board that supports at least 220 lbs. And if he gets a 220-liter board, he won't be able to carry luggage… let alone passengers!

I hit a rock and now my iSUP has a puncture, what do I do?

Although our iSUPs are made of materials designed to withstand impacts, rocks and other objects lying around water, there can be times when an impact will damage them.

If this is your case, immediately remove your board from the water and place it in the sun. While it is drying, locate the break(s). If any water has seeped in, the heat from the sun should cause it to bubble out of the board. You can also try sucking out the water with your mouth.

Once the inside of your board is completely dry, you can repair it with epoxy.

No, it's not normal for your board to deflate on its own. It’s probably because it has a puncture. Be sure to remove it from the water quickly and follow the instructions to repair it.

Just like boards, our accessories are designed to be very versatile, but some will be more suitable to the experience sought than others.

When you purchase an iSUP, you will receive accessories that will best suit the recommended experience with the chosen model.

However, as you practice your new favorite sport, you may want to personalize your use or simply make a change. It is for this reason that we sell accessories separately.

Let's be honest, you can use your paddle however you want! However, we recommend using the paddle with the curve facing forward. Thus, its use will be optimal.

Once out of the water, it's important to rinse your board, especially if you've been in salt water. Then you can deflate it (make sure you have completely removed the air), fold it up and store it in its backpack. Ideally, try to dry your board before putting it in the bag. If you haven't had time to dry it before you leave the beach, take your iSUP out of its bag to dry it completely when you get home.

Once your iSUP is perfectly dry and folded into its backpack, find a dry, isolated and ideally heated place for it. Avoid places that are too hot (over 25 degrees Celcius / 75 degrees Fahrenheit) or too cold (under 5 degrees Celcius / 45 degrees Fahrenheit).

Here is some important information to help you choose the right place to store your iSUP:

- Sun rays: Even when they are light, the sun's rays create enough heat to greatly accelerate the wear and tear of your board, in addition to discoloring it. 

- Humidity: Just because your board is made to go on the water doesn't mean it does well in a humid environment! Moisture creates mold, which will seriously damage your board.

- Heat: In an environment that is too hot (25 degrees Celsius / 75 degrees Fahrenheit and above), your board materials may prematurely wear and discolor, even if they are inside the backpack.

- Cold: In an environment that is too cold (5 degrees Celsius / 45 degrees Fahrenheit) and below), the materials and accessories of your iSUP could be weakened by the cold and even break on their own.

- Backpack: Your iSUP's backpack is not bubble wrap. Once in storage, make sure your bag is flat and stable and that no pressure will be exerted on your bag (make sure nothing could fall on it). If stored the wrong way, your iSUP could warp or break.

The important thing for your iSUP and its backpack is that they are stored in a dry and isolated environnement. Your shed and garage are therefore great places in the spring, summer and fall.

However, Canadian winters are too cold, both for your iSUP and its backpack. So, unless your garage or shed is heated to at least 5 degrees Celsius / 45 degrees Fahrenheit at all times, it's best to store your equipment somewhere else.

It's okay if your iSUP and its bag spend a few minutes outside in the winter. But repeated periods and / or longer than ten minutes in an environment where the mercury is below zero will make your iSUP immensely fragile, to the point where it could shatter without even moving or being impacted.

If it is stored securely in a dry, isolated and heated environment and is well stable, there is no problem. But make sure it won't be under pressure and its weight is well distributed. Outside of the water, your iSUP should be nothing more than a fragile trinket! It is definitely not a tablet!

If you want, you can place it in your living room as a Pinterest-style decoration, but make sure your cat won't knock it over or scratch it!

At this time, no discount on items or delivery is granted if you purchase multiple items.

For groupe purchase, you can contact us directly via our live chat or by email at support@bonvibe.ca

First of all, you have to know what the fin is for: steer the board and maintain its direction.

Most iSUPs only have one fin for the simple reason that you don't need to have more, especially in flat water.

It is once in rougher water, such as in rivers or surfing, that the 3 fin configuration is more often seen.

Our iSUPs can be used on all types of water. However, some will be easier to navigate under certain conditions. We therefore recommend that you choose your iSUP according to the type of body of water you will most often have access to.

As you begin to inflate your iSUP, it is normal for your pump needle to indicate plus or minus 7 psi for a while. In addition, rely on the needle level at the complete end of the pump down movement.

Even if your board feels pretty hard, it's important to keep pumping until the needle displays the recommended psi number (usually 15) at the end of your down stroke.

We strongly recommend that you carry your board fully deflated, folded and in its backpack when you are not on the water's edge.

Carry handles are installed on our models to facilitate their transport once inflated.

Unfortunately, iSUPs are sold with accessories as a set. It is not possible to separate a set to have only one or two pieces.

The majority of iSUP models are designed to carry one person and some light luggage.

However, we offer several models that can take additional weight, such as our multi-person iSUPs or our fishing model.

To find out how much weight a board can support, check out the maximum payload specification, displayed on the pages of our models.

Yes, your dog can board your iSUP with you. The materials of our iSUPs are extremely durable, so there is no danger of its claws puncturing your iSUP.

However, it is important to take extra precautions, such as making sure that:

your dog is comfortable (not all dogs like to sail!),

that he can swim,

that it is equipped with a flotation device suitable for dogs of its size and weight,

that your board is able to support the total of your weight, its own and any other equipment you may have on board,

that you will have enough space on your iSUP to control it despite your dog's presence.